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How We Operate
I do not have an office or a workshop and most of my work
is done on site. You may need the services of a fully fledged repairer and that
being the case I can recommend one to you as I work with several.
- On receipt of your call/enquiry via e-mail, I'll call
you back.
You can outline your problem and I'll try and help you
over the phone.
If I need to come out to you to sort the problem we'll
agree a day and time.
I will turn up on the agreed day and within a quarter of
an hour, either way, of the agreed time. If I'm any later I'll knock 50% off
your bill!
Most cures take about one and a half to two hours.
You have to resign yourself to the fact that if you call
me out it will cost you probably in the region of £40 - hopefully a lot less -
plus the cost of any parts.
I do not carry a stopwatch with me nor an invoice pad!
On completion of the work I will confirm the time spent
and the approximate cost (or the full cost if you have opted for a fixed price
service)
I will call you the next day to make sure you are OK and
that all is working fine.
A few days later I will send you an invoice with an
S.A.E
If you are 100% happy please send me a cheque.
Sometimes I won't be able
to fix your laptop or PC. If that's the case I will obtain a firm quote from a
reputable repairer and deliver your laptop/PC to them for nil additional cost. I
will monitor the repair and let you know when you can collect your machine.
I never pay
for software if I can help it as I use freely available programs from the
internet from (very) reputable companies. I do not deal in pirate software and
am not prepared to load pirate software. All Microsoft products carry a licence
key and I am happy to reload Microsoft products if you have the original disk
and the software licence that goes with the disk.
Website created by Brian Downing
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Sutton Coldfield
